Creating a robust Customer Identity and Access Management (CIAM) strategy is imperative for organizations aiming to optimize user experience, enhance security, and ensure regulatory compliance. The success of a CIAM strategy hinges on achieving key criteria across various processes to meet today’s security demands. Roche showcases a very interesting CIAM transformation strategy to harmonize different heterogeneous CIAM legacy platforms into the new Global CIAM platform (SAP Gigya). On this case I will touch on the following subjects:

• What is an CIAM vs IAM Solution
• Your focus when building a CIAM Solution
• The strategy to leverage systems customer’s insights data into the new Global CIAM
• What will you need to pay attention to, regarding business needs, customer impacts, and customer overall experience during the migration to the new CIAM